Privacy Policy


Protection of personal data according to the GDPR

Balcells Coffee Technowledge SLU, in application of current regulations on the protection of personal data, informs that the personal data collected through the forms on the Website:, are included in the specific automated files of users of the services of Balcells Coffee Technowledge SLU


The collection and automated processing of personal data is intended to maintain the commercial relationship and the performance of information, training, advice and other activities of
Balcells Coffee Technowledge SLU These data will only be transferred to those entities that are necessary for the sole purpose of complying with the aforementioned purpose.


Balcells Coffee Technowledge SLU adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the
Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and their free circulation.


The user may at any time exercise the rights of access, opposition, rectification, cancellation, limitation and portability recognized in the aforementioned Regulation (EU). The exercise of these rights can be done by the user himself.
user via email to: or at the address: Rambla De L’exposició, 103. Local, C.P. 08800 – Vilanova I La Geltru (Barcelona).


The user declares that all the data provided by him is true and correct, and undertakes to keep them updated, communicating the changes to Balcells Coffee Technology SLU Purpose of the processing of personal data:

For what purpose will we process your personal data?

At Balcells Coffee Technowledge SLU, we will process your personal data collected through the Website:, with the following purposes:

1. Sending commercial information and newsletters on new services offered on the web and in the sector.
2. Send promotional information electronically.
3. Provide the information requested by the user through the contact form.


We remind you that you can oppose the sending of commercial communications by any means and at any time, by sending an email to the address indicated above.


The fields of said records are mandatory, making it impossible to carry out the expressed purposes if these data are not provided.

For how long are the personal data collected kept?

The personal data provided will be kept as long as the commercial relationship is maintained or you do not request its deletion and during the period for which legal responsibilities could arise for the services provided.



The processing of your data is carried out with the following legal bases that legitimize it:

1. The request for information and/or the contracting of the services of Balcells Coffee Technowledge SLU, whose terms and conditions will be made available to you in any case, prior to a possible contracting.

2. Free, specific, informed and unequivocal consent, as long as we inform you by making this privacy policy available to you, which after reading it, if you agree, you can accept by means of a statement or a clear action affirmative, such as marking a box provided for that purpose.

In the event that you do not provide us with your data or do so in an erroneous or incomplete manner, we will not be able to meet your request, making it completely impossible to provide you with the requested information or to carry out the contracting of services.



The data will not be communicated to any third party outside Balcells Coffee Technowledge SLU, except legal obligation.


Data collected by users of the services

In cases where the user includes files with personal data on shared hosting servers, Balcells Coffee Technology SLU is not responsible for the user’s breach of the GDPR.


Data retention in accordance with the LSSI

Balcells Coffee Technowledge SLU informs that, as a data hosting service provider and by virtue of the provisions of Law 34/2002 of July 11 on Services of the Information Society and Electronic Commerce (LSSI), it retains for a maximum period of 12 months, the essential information to identify the origin of the data stored and the moment in which the provision of the service began. The retention of this data does not affect the secrecy of communications and may only be used in the framework of a criminal investigation or to safeguard public safety, making it available to judges and/or courts or the Ministry that so requires.


The communication of data to the State Forces and Bodies will be done in accordance with the provisions of the regulations on protection of personal data..


Intellectual property rights

Balcells Coffee Technowledge SLU is the owner of all copyright, intellectual and industrial property, “know how” and any other rights related to the contents of the website and the services offered therein, as well as the programs necessary for its implementation and related information.

The reproduction, publication and/or use not strictly private of the contents, total or partial, of the website is not allowed without prior written consent.

Software Intellectual Property

The user must respect third-party programs made available by Balcells Coffee Technowledge SLU, even if they are free and/or publicly available.

Balcells Coffee Technowledge SLU has the necessary exploitation and intellectual property rights of the software.

The user does not acquire any right or license for the contracted service, on the software necessary for the provision of the service, nor on the technical information for monitoring the service, except for the rights and licenses necessary for the fulfillment of the contracted services and only for their duration.


For any action that exceeds compliance with the contract, the user will need written authorization from Balcells Coffee Technowledge SLU, and the user is prohibited from accessing, modifying, viewing the configuration, structure and files of the servers owned by Balcells Coffee Technowledge SLU, assuming civil and criminal liability derived from any incident that may occur in servers and security systems such as
direct consequence of negligent or malicious action on your part.


Intellectual property of the content hosted

The use contrary to the legislation on intellectual property of the services provided by Balcells Coffee Technowledge SLU and, in particular of:

• The use that is contrary to Spanish laws or that infringes the rights of third parties.

• The publication or transmission of any content that, in the opinion of Balcells Coffee Technowledge SLU, is violent, obscene, abusive, illegal, racist, xenophobic or defamatory.

• The cracks, program serial numbers or any other content that violates the intellectual property rights of third parties.

• The collection and/or use of personal data of other users without their express consent or in contravention of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of the same.

• The use of the domain’s mail server and email addresses to send unwanted mass mail.

The user has full responsibility for the content of his website, the information transmitted and stored, hypertext links, third-party claims and legal actions in reference to intellectual property, third-party rights and protection of minors.

The user is responsible for the laws and regulations in force and the rules that have to do with the operation of the online service, electronic commerce, copyright, maintenance of public order, as well as universal principles of Internet use.

The user will indemnify Balcells Coffee Technowledge SLU for the expenses generated by the imputation of Balcells Coffee Technowledge SLU in any cause whose responsibility was attributable to the user, including fees and
legal defense expenses, even in the case of a non-final judicial decision.

Protection of information hosted

Balcells Coffee Technowledge SLU makes backup copies of the content hosted on its servers, however it is not responsible for the loss or accidental deletion of data by users. equally
In this way, it does not guarantee the total replacement of the data deleted by the users, since the aforementioned data could have been deleted and/or modified during the period of time elapsed since the last backup copy..
The services offered, except for the specific backup services, do not include the replacement of the contents preserved in the backup copies made by Balcells Coffee Technology SLU, when this loss is
attributable to the user; in this case, a rate will be determined according to the complexity and volume of the recovery, always with the prior acceptance of the user.

The replacement of deleted data is only included in the price of the service when the loss of the content is due to causes attributable to Balcells Coffee Technowledge SLU.


commercial communications

In application of the LSSI. Balcells Coffee Technowledge SLU will not send advertising or promotional communications by email or other equivalent electronic means of communication that had not previously been
requested or expressly authorized by the recipients thereof.

In the case of users with whom there is a prior contractual relationship, Balcells Coffee Technowledge SLU is authorized to send commercial communications regarding products or services of Balcells Coffee Technowledge SLU that are similar to those initially contracted with the client.

In any case, the user, after proving her identity, may request that no more commercial information be sent to her through the Customer Service channels.